FOR IMMEDIATE RELEASE, March 25, 2020
Jim Parks, director of customer care and marketing 530-446-2750
Valley Clean Energy Offers COVID-19 Update
As Yolo County residents join others throughout California in sheltering in place, Valley Clean Energy (VCE) is working to assure that customers receive a safe, reliable electricity supply throughout the COVID-19 pandemic.
“Electricity has truly become the lifeblood of our lives as we self-isolate in our homes,” said Don Saylor, a Yolo County supervisor who chairs the VCE board of directors. “The cleaner electricity we buy for you will remain unchanged during this time.
“We want to assure our customers that the Valley Clean Energy team is working to ensure that lights will stay on; computers, phones and data centers will be powered; food and medicine will be refrigerated; and homes and water will be heated.”
PG&E, which delivers electricity to VCE’s customers, has temporarily suspended power shutoffs for nonpayment during these uncertain times. Customers who are affected by the coronavirus and its ripple effects can also take advantage of flexible payment plans.
“The assurance that teams are working to keep the power on while we shelter at home is critical for supporting our public health efforts to minimize the spread of the COVID-19 virus,” Saylor said.
VCE has also taken steps to protect its employees, closing its administrative office in downtown Davis to customers and visitors until further notice and shifting to virtual meetings as staff members are teleworking.
But the local public power provider wants to do more than simply the basics, added Mitch Sears, interim general manager.
“VCE was created to support our customers and communities, and that mission is even more important as we all work together to find the best path through these challenges,” Sears said.
Sears invites VCE customers to:
· Reach out to the call center at 855-699-8232 between 7 a.m. and 7 p.m. Mondays through Fridays to voice any comments, concerns or problems;
· Use this time at home to identify ways to save energy and money; and
· Offer ideas on ways VCE could help its local communities.
“We are all in this together,” Saylor said, reminding customers to stay informed by subscribing to VCE’s newsletter, joining VCE’s email list at www.valleycleanenergy.org or following the utility on social media at www.facebook.com/ValleyCleanEnergy.