SFPUC Launches New Website Focused on Customer Experience


SFPUC Contact:

Will Reisman




March 1, 2021

SFPUC Launches New Website Focused on Customer Experience
SFPUC.org offers better mobile experience, content in seven different languages

San Francisco, CA – In keeping with its goal of becoming a utility of the future, today, the San Francisco Public Utilities Commission launched a redesigned website that offers users a better mobile experience, a more modern design and content available in up to seven different languages. The revamped website also introduces a new web address, www.sfpuc.org, to better tell the whole story of the water, power and wastewater services the utility provides.

“With the COVID-19 pandemic now into its second year, our website serves a more critical role than ever in providing San Franciscans, our customers and partners with important and engaging information from the safety of their homes,” said SFPUC Acting General Manager Michael Carlin.

It has been more than a decade since the SFPUC last updated its website, and since that time, users have increasingly turned to mobile devices for online content. With that in mind, the new website has been designed to be much more compatible with smart phones and tablets.

Visitors to the new site will enjoy a more modern user interface and design which will allow them to more quickly and easily search for critical information such as SFPUC bill relief programs, job opportunities and construction projects. Content can be viewed in Chinese, Spanish, Filipino, Russian, Arabic, and Vietnamese. To ensure accuracy, content in languages other than English will benefit from human, rather than machine translation.

As part of the soft launch of www.sfpuc.org, and to allow for users to adjust to the new site, the SFPUC’s existing website, www.sfwater.org, will still be available to the public for a short period of time even as the agency continues to promote and redirect people to the new website.

Additionally, the SFPUC’s current standalone CleanPowerSF website will now be incorporated into the new website at sfpuc.org/CleanPowerSF.

Development of the new website included collaboration with SFPUC customers and employees, SFPUC’s Commission, SFPUC’s Citizens’ Advisory Committee and San Francisco Digital Services.

About the San Francisco Public Utilities Commission
The San Francisco Public Utilities Commission (SFPUC) is a department of the City and County of San Francisco. It delivers drinking water to 2.7 million people in the San Francisco Bay Area, collects and treats wastewater for the City and County of San Francisco, and generates clean power for municipal buildings, residential customers, and businesses. Our mission is to provide our customers with high quality, efficient and reliable water, power, and sewer services in a manner that values environmental and community interests and sustains the resources entrusted to our care. Learn more at www.sfpuc.org.